Product Guarantee & Repair Policy

Effective Date: March 15, 2026

At Handmade Designs by Di, we take pride in the quality and craftsmanship of our handmade jewelry. Each piece is created with care, and we want you to feel confident in your purchase.

Our Quality Commitment

We stand behind the workmanship of our jewelry and are committed to providing a positive customer experience.

Free Replacement or Repair

In the unlikely event that your jewelry has a defect or issue related to workmanship, we offer a free repair or replacement within 30 days of the purchase date.

Eligibility

To qualify for a free repair or replacement, you must:

• Provide proof of purchase

• Contact us within 30 days of the purchase date

• Return the item if requested as part of the review process

Exclusions

This policy does not cover damage caused by:

• Improper care

• Accidents

• Water exposure or chemical exposure

• Stretching or misuse

• Normal wear and tear over time

How to Request a Repair or Replacement

To begin the repair or replacement process, please contact us at:

Email: handmadedesignsbydi@gmail.com
Phone: 216-307-7621

Please include your order information and a brief description of the issue. We may also ask for photos so we can review the problem and discuss the best solution with you.

Shipping Costs

Customers are responsible for the cost of shipping the item back to us. If your repair or replacement is approved, we will cover the shipping cost to send the repaired or replacement item back to you.

Refunds

If a repair or replacement is not possible, we may offer a refund in accordance with our Return / Refund Policy.

Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be effective once posted on our website.

Contact Us

For questions or assistance, please contact:

Handmade Designs by Di
Email: handmadedesignsbydi@gmail.com
Phone: 216-777-9316

By making a purchase from handmadedesignsbydi.com, you acknowledge and agree to this policy.